Accounts
Sign-in codes by email and phone, and what customers see in their account.
4 articlesWhat do customers get in their account?
Orders with tracking, cancel and reorder, returns and exchanges, wishlist, points, referrals, reviews, invoices, warranties and saved reels — whichever modules you have on.
How do customers log in?
With a one-time code by email, and by phone number when you switch that on. Stores on Shopify's new customer accounts can keep using Shopify's own login as well; the portal works with either.
Who sends the phone code?
AlliDesk sends it over WhatsApp first, then SMS, with nothing to set up. It works on every plan, Free included.
Can I invite customers who have never signed in?
Yes. Customer accounts → Customers shows who has ordered but never signed in; Invite sends them an email with a link to your own sign-in page.
Write to hello@allidesk.com. A person replies, usually within one business day.