Accounts
Sign-in codes by email and phone, and what customers see in their account.
5 articlesWhat do customers get in their account?
Orders with tracking, cancel and reorder, returns and exchanges, wishlist, points, referrals, reviews, invoices, warranties, membership, subscriptions and saved reels — whichever modules you have on.
How do customers log in?
With a one-time code by email, and by phone number when you switch that on. Stores on Shopify's new customer accounts can keep using Shopify's own login as well; the portal works with either.
Who sends the phone code?
On a paid plan AlliDesk sends it over WhatsApp or SMS. On Free, connect your own MSG91 account under OTP & social login → Settings.
Can I invite customers who have never signed in?
Yes. Customer accounts → Customers shows who has ordered but never signed in; Invite sends them an email with a link to your own sign-in page.
What is testing mode?
It shows the sign-in code on screen and sends no email or SMS, so you can test the flow. Switch it off before real customers use it.
Write to hello@allidesk.com. A person replies, usually within one business day.