Notifications
Web push, WhatsApp and SMS, your own email address and alerts.
6 articlesWhat is web push good for?
Restocks, price drops, abandoned carts and your own broadcasts — on a shopper's phone or desktop, even when your shop is closed. It needs the app embed, and the shopper has to allow it once.
Why does my shop ask before the browser does?
Because a browser asks once and once only. AlliDesk's own card asks first, in your words; the browser's box opens only for someone who already said yes.
Can I send WhatsApp or SMS?
Connect your Meta WhatsApp Cloud API account, or MSG91 for SMS, under Email, WhatsApp & SMS → Channels, then switch that channel on for any message.
Which emails go out from my own address?
All of your customer emails, once you connect your SMTP under Email. AlliDesk's own sender carries only sign-in codes, GST documents and welcome mail.
What are Alerts for?
Your team, not your customers: low stock, a new return request, a high-value warranty claim. Pick the ones worth interrupting someone for and who receives them.
Can I email a group of customers?
Yes, under Customer accounts → Campaigns: choose a group, write it, send yourself a test first. Campaigns go through your own SMTP.
Write to hello@allidesk.com. A person replies, usually within one business day.