Notifications
Web push, WhatsApp and SMS, your own email address and alerts.
7 articlesWhat is web push good for?
Restocks, price drops, abandoned carts and your own broadcasts — on a shopper's phone or desktop, even when your shop is closed. It needs the app embed, and the shopper has to allow it once.
Why does my shop ask before the browser does?
Because a browser asks once and once only. AlliDesk's own card asks first, in your words; the browser's box opens only for someone who already said yes.
Can I send messages on WhatsApp?
Yes. WhatsApp goes through the tool you already use: under Settings → Integrations → WhatsApp & marketing tools, connect Spur, BIK, Interakt, WATI, AiSensy, Zapier or any tool with a webhook URL, tick the events, and your tool sends them from its own templates. The full guide is at doc.allidesk.com/developers/webhooks.
Which events can go to my WhatsApp tool?
Every message AlliDesk has: sign-in codes, COD confirmation, return and exchange updates, points earned and tier changes, referral rewards, review requests and coupons, wishlist price drops and restocks, GST invoices, warranty updates, and store alerts for your team. Pick them per connection; each shows under Recent deliveries with your tool's answer.
Which emails go out from my own address?
Every customer email except the sign-in code, once you connect your SMTP under Email: order updates, points, referral rewards, review requests, wishlist alerts and the rest. Sign-in codes are always sent by AlliDesk, by email from its own address and by phone, so signing in never depends on your mailbox. Until you connect one, AlliDesk also sends your GST documents.
What are Alerts for?
Your team, not your customers: low stock, a new return request, a cash-on-delivery order nobody has confirmed. Pick the ones worth interrupting someone for and who receives them.
Can I email a group of customers?
Only to invite them to an account. Customer accounts → My campaigns sends an invitation email, with the sign-in button, to a group you pick, now or at a time you set. It goes out from the email account set under Settings → Email & SMTP.
Write to hello@allidesk.com. A person replies, usually within one business day.