Returns
Returns, pickups, refunds and exchanges.
4 articlesHow does a customer raise a return?
From the order in their account, inside the window set in Returns → Policy. They pick a reason, add photos if you ask for them, and you approve or decline from the dashboard.
How does a pickup get booked?
Connect a courier account under Locations & couriers and assign it to a location. On an approved request, Book pickup creates the reverse pickup and stores the AWB. You can also enter an AWB by hand.
How are refunds made?
Every refund is made on the order in Shopify when you settle a return: back to the payment the order was paid with, or as Shopify store credit. A cash on delivery order was paid in cash, so its refund is recorded on the order against that payment and you pay the money into the bank account the customer entered.
What is an exchange?
The customer picks a different size or variant instead of money back. You approve it the same way; the replacement goes out as a new order.
Write to hello@allidesk.com. A person replies, usually within one business day.