Returns
Returns, pickups, refunds and exchanges.
4 articlesHow does a customer raise a return?
From the order in their account, inside the window set in Returns → Policy. They pick a reason, add photos if you ask for them, and you approve or decline from the dashboard.
How does a pickup get booked?
Connect a courier account under Locations & couriers and assign it to a location. On an approved request, Book pickup creates the reverse pickup and stores the AWB. You can also enter an AWB by hand.
How are refunds made?
On settling a return: back to the payment method through Shopify, as store credit, or, for COD orders, by bank transfer to the details the customer entered.
What is an exchange?
The customer picks a different size or variant instead of money back. You approve it the same way; the replacement goes out as a new order.
Write to hello@allidesk.com. A person replies, usually within one business day.